Privacy policy

Last updated: July 21, 2025

Cub Campers Pty Limited ABN 52 003 368 330 ("Cub Campers", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you interact with us via our website, Shopify store, or other services (collectively, the "Services"). By using our Services, you acknowledge you have read and understood this Privacy Policy.

1. What Personal Information We Collect

Contact and Account Details: Name, address, email, phone number, username, preferences.
Financial and Transactional Data: Payment information, purchase history, billing and shipping details.
Communications: Information from feedback, surveys, customer support or reviews.
Product and Service Info: Vehicle purchase, servicing history, warranty and registration data.
Device and Usage Data: IP address, browser type, geolocation, browsing behavior.
Employment/Supplier Info: For job applicants and contractors: resume, qualifications, bank details, ABN.

2. How We Collect Personal Information

Directly from you when you interact with our Services, make purchases, request support, subscribe or apply for work.
Automatically via cookies, analytics and tracking technologies on our website.
From our authorised dealers, partners and third-party providers.
Through Shopify and related technologies used to power our store.

3. Cookies and Tracking

We use cookies and similar technologies to personalise your experience, improve our Services, and deliver targeted advertising. You may disable cookies via your browser settings. Visit www.allaboutcookies.org for more information.

4. How We Use Your Information

To process purchases, manage your account and deliver products and services.
To personalise and improve your experience on our site.
For customer support and service updates.
For marketing and promotional communications (opt-out available).
For fraud prevention and security.
To comply with legal obligations.

5. Marketing Communications

We may send you emails, SMS or online ads. You can opt out any time using the unsubscribe link or by contacting us.

6. Disclosure of Personal Information

We may share your information with:

Shopify (our e-commerce platform provider)
Service providers (IT, delivery, cloud hosting, payment gateways)
Marketing partners (for targeted advertising)
Authorised Cub Campers dealers and service centres
Government or law enforcement agencies as required by law
In the event of a business sale, transfer, or restructuring

7. Relationship with Shopify

Our store is hosted by Shopify. Shopify may process your data to improve its network-wide services. Learn more at the Shopify Privacy Policy.

8. Overseas Transfers

Your data may be stored or processed outside of Australia by Shopify or service providers. Where this occurs, we ensure safeguards are in place to comply with the APPs.

9. Data Security and Retention

We take reasonable steps to protect your data against misuse, interference and unauthorised access. No system is completely secure, and you share information online at your own risk.

10. Children's Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors.

11. Access and Correction

You may request access to or correction of your personal information at any time. We may ask you to verify your identity before actioning such requests.

12. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Contact us below to exercise your rights.

13. Complaints

If you believe we have breached your privacy, please contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Third-Party Links

We may link to third-party websites not under our control. Please review their privacy practices independently. We are not responsible for external content or security.